Most items we ship will be shipped from our main facility in Pittsburgh PA 15215. You have a choice as to how your order is shipped and you make that selection on the checkout page.
The cutoff for Next Day and 2nd Day Air Shipping is 2 PM EST. To see the UPS shipping chart to determine approximate delivery time, please click here.
Generally items ship within 24 to 48 hours (business days – M-F excluding holidays) of receipt of your payment. You will receive a shipment confirmation and tracking information by email when your order has shipped (usually within 24-48 hours of shipment).
PLEASE NOTE: For any package that has shipped, we cannot change or alter the shipping address, recall the package, schedule a delivery time or date, give delivery instructions or hold for a different delivery date. Do NOT refuse the order from the delivering carrier. Doing so will cause you to incur additional return fees and often items that are refused are never returned by the carrier, thus no credit is issued. For packages shipped through UPS, UPS offers a service named the MY Choice program which will allow you to make certain changes to your shipment. More information can be found at UPS.com.
How much is my shipping?
You have several different options for shipping your order. Shipping (unless your order qualifies for free shipping) is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Please note: Any Free Shipping offers are valid only within the continental 48 United States and apply only to standard Ground Shipping – if you order expedited shipping you will need to pay for it.
Do you ship to my country?
Please create an account by clicking the "Order Status" link at the bottom side of our site (you can find it under MY ACCOUNT). During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
PLEASE BE AWARE THAT SHIPPING DOES NOT INCLUDE ANY CUSTOMS CLEARANCE OR DUTIES WHICH MAY BE CHARGED BY YOUR COUNTRY – WE ARE NOT LIABLE FOR THOSE CHARGES AND THEY MUST BE PAID DIRECTLY TO YOUR GOVERNMENT BEFORE CUSTOMS WILL RELEASE YOUR PACKAGE TO YOU.
INTERNATIONAL ALERT – ALL PRODUCTS WE SELL CONFORM TO U.S. POWER STANDARDS UNLESS OTHERWISE STATED. THIS MEANS THAT YOU MUST OWN OR PURCHASE A STEP-DOWN TRANSFORMER FOR USE IF YOUR CURRENT IS NOT 110V A/C. WE WILL NOT AUTHORIZE RETURNS FOR PRODUCT THAT IS DAMAGED BY BEING SUBJECTED TO MORE THAN 110 V A/C CURRENT.
FOR OUR CANADIAN CUSTOMERS
We ship product to our Canadian customers nearly every day, and as a result we are entitled to participate in a special UPS program for our Canadian customers. In order to make your experience with us more seamless and less costly, we participate in the UPS eBP Program, which can significantly reduce the amount of brokerage and related fees you pay by ordering through us and shipping your order using UPS Standard service. With the UPS eBP Program, our Canadian customers are charged an entry preparation fee of CAD $10.00 for shipments valued at less than CAD $200. All other additional brokerage fees are waived. This represents a savings of up to 75% over the published UPS Brokerage fees (please note that fees such as duties, taxes and other government charges may still apply). You (the customer) need not do anything out of the ordinary to participate in this program, other than order through our website and choose UPS Standard service. The terms of the program are automatically applied to your order and to your shipment. A chart showing the savings to you, our customer follows below a statement from UPS explaining the terms of the program.
“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s (customer’s) behalf.
Your order will be shipped under the UPS e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”