How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
Customer Service email: firstname.lastname@example.org
General Customer Service Information:
111 Third St
Sharpsburg, PA 15215
RETURN POLICY EFFECTIVE 1/1/2011
Unfortunately if your item breaks down after the return period from normal use you will not be able to return it. Most items have a manufacturers warranty that will follow our return period. You will need to contact them if appropriate. We cannot accept items back outside of our return period since we do not know the elements in which the item was put to use in.
Why do we have restocking fees? The reason is simple: To keep costs (and thus prices) down when dealing with the return of items that are not defective. There are a lot of costs associated with processing an order and then a return of that order, not to mention all the credit card transaction fees incurred with each transaction.
Any credit card chargeback instigated by the customer without contacting us first will be voided and the transaction will be treated as fraudulent. Our merchant providers have our policy terms on file and will refund accordingly. Credit card fraud is a serious crime and we do not tolerate it.
We will do everything we can to provide you, our customer, with the very best product, price and service. We will go the extra mile in trying to satisfy your needs but please try and help us by being patient and courteous when doing so; it makes it more pleasant for everyone involved! Thank you for your help!